Tuesday, September 13, 2011
If your VPN account suddenly stopped working and/or you receive error 619 ("Unknown username/password) , that means one of the following two reasons: 1) Credit card expired or VPN subscription was canceled by a buyer and VPN account was deleted due to non payment. Resolution - please resubscribe and pay your subscription fees 2) If you believe that your account was deleted...
Tuesday, September 13, 2011
We recently moved to a new support platform and if your old username/password for support platform isn't recognised anymore - please register here: https://www.blacklogic.com/support Thank you.
Sunday, June 12, 2011
Please read below before opening a support ticket. In order to assist you faster please consider providing answers to the following questions in your support ticket. 1) Your operating system ? (Windows/Mac OS X/Linux) 2) If you are using Microsoft Windows, what version? (98, XP, 2000, Vista, 7) 3) How you are connecting ? (PPTP/L2TP/SSTP) 4) Please provide any error numbers, if...
Sunday, June 12, 2011
Some countries, ISPs and some companies block our website from their networks. In order to bypass the restrictions, please, use HTTPS instead of HTTP Type https://www.blacklogic.com
Powered by WHMCompleteSolution
